MY SALES POLICY
I believe in personal honour and integrity in my dealings with all my customers. My photos and descriptions are as accurate as I can make them. If you need more information then please contact me and I will try to get back to you with an answer to your question(s) as soon as possible.
Some of the items on my website are expensive and if you are considering purchasing any of them then do not worry - your satisfaction is guaranteed. If the item is not what you expected, or is just not right for you then return it within seven days in the same condition that I shipped it for a full refund (less the shipping cost).
MY SHIPPING POLICY
Your order will be carefully packing in exclusive 'Ginga Squid' giftbox/wrapping.
Shipping is currently FREE WORLDWIDE on all Ginga Squid items apart from paintings. For cost of shipping paintings please contact me for an individual quote.
Applicable taxes for countries other than New Zealand are your responsibility, as are any clearance fees associated with importation.
MY RETURNS POLICY
Returns for any reason are no problem, but the item must be returned to me undamaged within one week of the delivery confirmation receipt. Please let me know before you ship anything back to me, so that I know to expect it. Items must be in original, unused condition.
I meticulously inspect each piece for flaws and faults before I ship it out to you. If the item was damaged when it got to you, be sure to save the packaging it came in and photograph everything, if possible. That way, I have a chance to get compensated by the carrier.
Just re-wrap the item the same way and ship it back to me using the same carrier, and if it arrives in the same condition in which I sent it to you, I will give you a refund or issue you a store credit of the purchase price less shipping costs.
My bottom line: If you don't like something that you've purchased, that's fine. I'd rather you were happy with what you buy from me so that you'll come back and shop again!
HOW YOU CAN PAY ME - PAYPAL
My online shopping cart/checkout facility uses the Paypal option of payment. This method is the safest, fastest & easiest way for you to make your purchase. By using Paypal with these transactions it means your secure details are kept safe on their server, and not given to Ginga Squid.
For those of you not familiar with Paypal, it is a company owned by eBay that facilitates payments over the web. A secure SSL connection protects your privacy as you pay.
Paypal notifies me the instant that you pay and so I can pack and ship your order out to you asap.
Paypal accepts all major credit cards and direct deposit as methods of payment.
If you have any questions about using Paypal please visit their website at www.paypal.com
Please note that you do not need a Paypal account to pay via Paypal.